Privacy Policy


This privacy policy applies to /, located at  316 Bldg. M, One Oasis Hub,Ortigas Avenue Extension Brgy. Sta. Lucia, Pasig City 1608 PHILIPPINES, websites that receive data and are linking to this Privacy Policy. It does not apply to Kaspersky websites that do not display or link to this Privacy Policy or that have their own Privacy Policy. It also does not apply to Kaspersky Lab’s services and products unless they are linking to this Privacy Policy.

In this Privacy Policy we inform you about the processing and the privacy of your personal data when using our websites. As a security expert company, data privacy and data security are very important to us. Therefore, we are committed to respecting and protecting your privacy and to handling your personal data confidentially. We recommend visiting this website regularly as this Privacy Policy can be updated due to possible amendments to the law or changes of our internal processes.

If you have any questions or comments regarding the processing of your personal information and privacy practices or if you would like us to update information or preferences you provided to us, please contact our data protection officer at


In general, you can visit and read most parts of our website contents without providing any personal data.

For the process of retrieving your requested information from our websites, our servers store certain data needed for service delivery and/or for statistical or security purposes in anonymized or pseudonymized form (pseudonymized form means data is collected under a pseudonym, i.e. a unique random alphanumeric string generated internally in order to identify each data record). In this context, general information is recorded, such as your domain name or browser type. These data do not enable us to draw conclusions regarding your identity. These anonymized or pseudonymized data are deleted promptly after their statistical evaluation.

We do not process any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).


The purposes for processing the personal data that you provide depend on the websites, services and features you use. In particular, we use the data to:

  • ensure the performance of a contract with users and to ensure the required performance of services for customers;
  • protect the user from known threats to information security;
  • improve user interaction and experience with our services, in particular, changing interfaces and providing the desired content and advertisements related to marketing purpose;
  • provide technical support of products and services for customers and to improve the quality of products and services;
  • respond to your questions and otherwise Interact with you;
  • secure our websites and protect you and us against fraud.


Our lawful basis for processing your general personal data:

  • processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract;
  • where it is necessary for our legitimate interests and your interests and fundamental rights do not conflict with those interests:
    • • in ensuring the ongoing security and proper operation of our website and associated IT systems and prevent fraud;
    • • limited personal data is stored in case the individuals have asked us to not process their personal data to ensure that the Infrasys Lab can remain compliant with their request.
    • • your specific consent to process for the Purpose in question;
    • • processing necessary for compliance with a legal obligation.



We do not use automated decision making at our Websites and Services.



The categories of data

In order to use the Service and have access to all of its functions, you will provide following personal data:

    • • your email address and password when you register on our Service;
    • • mobile phone number;
    • • information about your devices and licenses;


Description of Service

Account registrationIn order to use the Service and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address (which will be your user name) and a password. We will only process and use this information in order to provide you the Service, unless you expressly opt in to a processing or use for other purposes (for example to receive useful news on Kaspersky Lab products and services via email). You may also need to provide us your mobile phone number for the purpose of additional protection of your account from unauthorized access. We will only use your mobile phone number to send you authorization security codes.

Account Settings and purchasesYou may review, update or correct your account data, password, and preferences or even delete your account at any time using the "Account Settings" function. Additionally, you will able to review your purchase history from our web store provider. In Account Settings, you are also able to link a bank card for easy purchases of additional Kaspersky Lab products and services. If you activate this option, our web store provider will attach your bank card data with your account and keep it for future orders. Kaspersky Lab will establish a special link to your web store provider account and will place orders on your behalf whenever they are performed by you. Our web store provider also gives us the information about expiration date of your bank card and the last 4 symbols of your bank card number. However, we will have no access to other data of your credit card stored by our web store provider. The linkage to your account will only be established technically by an internal User ID and password combination. These credentials will not grant us access to your bank card or other personal data stored by our web store provider. The internal User ID is used for triggering orders from you made through the web store.


DevicesAfter registration, you will be able to manage all of your devices you secure using Kaspersky Lab products. You can, for example, secure lost or stolen devices, easily check the status of Kaspersky Lab products on each device or fix existing problems. To do that, you need to connect these devices using the "Devices" function. In that case, a link between your account and the devices you connect will necessarily be established. This will, of course, only be used for the purpose of providing you with the "Devices" function, unless you expressly opt in to a use it for other purposes.

LicensesYou can manage all of your Kaspersky Lab product licenses using the "Licenses" function by adding your valid activation code(s) for each product and connect it to the device it is used on. You can also choose to be reminded of expiring licenses automatically or use the auto-renewal function. Reminders will only be sent to you by email if you expressly opt in to that.

SupportIf you request support from our Technical Support or Virus Lab team using support services, we will ask you for information needed to enable us to provide you with such support, such as your registration/ license number, the last 4 symbols of your bank card number used for purchasing the license, email address, and information about the product your problem relates to, your computer hardware, software and the nature of the problem you are experiencing. Furthermore, it may be helpful or even necessary for this purpose to send us files you are experiencing problems with via the "Upload" function. These may also contain personal information, such as user specific or otherwise personally identifiable file names, meta data or contents. It is, of course, always your choice whether you want to upload files or not. In case you do, please refer to our Regulation on Data Provisioning linked to the upload service and accept it at first.



Our websites are principally designed in a way that limits the processing of personal data to a minimum. In certain cases we are obliged to transfer your personal data to third parties due to applicable legal requirements. This is for instance the case when there is reason to suspect a crime or misuse of our website.

For the provision of certain services we may make use of external service providers. As far as such external service providers need to have access to personal data, we ensure that any such access is limited to the extent necessary for the provision of the respective service. Furthermore, such external service providers of course have to submit themselves to comply with all applicable data protection regulations.

Our websites contain links to companies we maintain business relationships with, especially to our web shop providers. We are in no way responsible for compliance with data protection requirements regarding the use of our partner’s websites. For information concerning data protection when visiting theses websites, please refer to the respective companies’ website privacy policies.


If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please email us at

If you consider that the processing of personal data relating to you infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority at any time. Which supervisory authority has competence for your complaint can depend on the country where you reside.